[1]
Structured Setup, including a tailored Business BluePrint
The setup of the SupplHi SRM platform is done through a structured approach led by a dedicated SupplHi team. The SupplHi setup experts guide configuration choices and ensure alignment with the Customer’s operating model from the very beginning.
The setup is based on a Business Blueprint (BBP), a comprehensive document that defines scope, processes, roles and selected configurations.
Setup timelines range from 2/3 weeks up to 3/4 months, based on the Customer’s size and complexity of configuration. User Acceptance Tests (UAT) and training are delivered, while Hypercare is an option.
[2]
Vendor Disambiguation & Data Enrichment
SupplHi ensures that each Vendor is uniquely identified and consistently managed across the platform when joining the Network.
When a new Vendor joins at any time during platform utilization, a structured and highly automated Vendor Disambiguation process assigns a unique SupplHi ID.
Vendor Data Enrichment completes, validates and standardizes Vendor information where needed, ensuring that the Vendor database remains accurate and up to date over time.
[3]
Quality Assurance with AI & Human Review
SupplHi Vendor Quality Assurance leverages Gen-AI alongside proprietary and continuously fine-tuned LLMs to automatically read and analyse documentation submitted through onboarding and application questionnaires.
This automated analysis is combined with human review by SupplHi specialists, ensuring final validation, consistency and reliability of Vendor information.
As a result, organizations can rely on validated data without allocating internal resources to manual activities, improving both efficiency and compliance.
[4]
Service Management & Help Desk
SupplHi provides dedicated Service Management for Buyers, with an assigned Account Service Manager. Buyer requests and change requests are managed through a platform-integrated ticketing system, ensuring traceability, prioritization and controlled execution.
As customers' configuration requirements naturally evolve to meet new regulations and expanding use cases, SupplHi provides a dedicated Service Manager. This ensures continuous alignment through regular service review meetings.
In parallel, SupplHi provides a 1st Level Help Desk for Suppliers, handling questions, clarifications and operational requests related to platform usage.
“Trusted Services are not an add-on. They are an integral part of SupplHi’s unique offering, bringing structure, expertise and day-to-day support so that we - as Customers - can spend less time on operational activities and focus more on governance, control and decision-making.”
Group Supply Chain Transformation HoD, Maire
SupplHi shares its knowledge through a dedicated Campus
SupplHi makes available its knowledge built over more than 10 years of focused expertise. Through the interactive SupplHi Campus, SupplHi shares its consolidated know-how, providing Customers with guidance, training material and practical knowledge.
In a one hour live demo session, the SupplHi Team will illustrate the key functionalities of the SupplHi platform for Buyers and preliminarily discuss how your organization can benefit of it.
We are also available to produce a free-of-charge Diagnostic on your current Vendor Management activities through a benchmarking to the industry best practices.